If you’re looking to purchase Alizin injection for your furry friend, you’ve come to the right place. At Pawsoha, we understand the importance of your pet’s health, and we strive to provide high-quality products that meet their medical needs.
Frequently Asked Questions
How much does shipping cost?
Shipping costs for your order will vary based on factors such as weight, delivery address, and the chosen delivery method. We offer a live quote system powered by Australia Post, ensuring that you pay the lowest shipping fee possible. Shipping costs start from $6.95, and the total cost will be displayed at the checkout.
How do I qualify for Free Delivery?
If your order exceeds $149 and weighs up to 500g, you are eligible for free standard shipping Australia-wide. For orders over $149 and over 500g, you will receive a $6.95 discount on the total shipping cost, automatically applied during checkout.
Which shipping option should I select?
At Pawsoha, we use Australia Post as our courier partner, offering two shipping options at the checkout:
- Express Post: the fastest choice.
- Standard Post: the most economical option, usually 2 days behind express post.
Please note that Australia Post has a weight limit of 22kg per parcel. If your order exceeds this weight, we recommend placing multiple orders or contacting us to arrange for a courier.
How long will it take to process and receive my order?
We guarantee same-day dispatch for in-stock items if your order is placed before 11 am on a weekday. In-stock items ordered after 11 am will be dispatched the next business day. Please allow an additional 2 business days for compounding meds.
Delivery time will depend on your location in relation to our warehouse in Carlingford, Sydney, NSW. Once your order has been fulfilled and left our warehouse, you can expect the following estimated delivery times:
Standard Post
- Local/Sydney area: 1-2 business days
- New South Wales: 2-3 business days
- Brisbane: 2-3 business days
- Melbourne: 2-3 business days
- Adelaide: 3-5 business days
- Perth: 3-5 business days
- Queensland: 3-7 business days
- Victoria: 3-7 business days
- South Australia: 5-10 business days
- Tasmania: 5-10 business days
- Western Australia: 5-10 business days
- Northern Territory: 5-10 business days
Express Post
- Sydney area: next day delivery
- Other Metro areas and Major cities: 1-3 business days
- Rural areas: please allow up to 5 business days.
Do I need to stay home to receive my parcel?
All parcels will be delivered to the provided address and require a signature on receipt. If you’re not home during business hours, we recommend providing a work address for delivery. If no one is home, a card will be left with details of the nearest Australia Post outlet where you can collect your parcel during normal business hours.
Authority to Leave (ATL)
Although we do not recommend leaving orders unattended, you can request this service with any delivery. Simply place a brief note, such as “Please leave order if not home,” in the order comments section during checkout.
Australia Post (Safe Drop)
Tracking notifications now provide the possibility of Safe Drop, where the order will be left in the specified Safe Drop location unless the carrier determines it is exposed to passers-by or adverse weather conditions. In such cases, the parcel will be carded for Post Office collection.
What if my order is delayed, lost, stolen, or damaged?
To ensure peace of mind, we offer shipping insurance that provides compensation in case of lost, damaged, or delayed delivery. If you do not choose shipping insurance, we will not be able to offer further assistance if your order goes missing after it has been deemed delivered by the carrier. Please note that the associated risk of leaving parcels unattended is borne by the customer.
How do you ship refrigerated items?
For fridge items, we ship on Mondays, Tuesdays, and Wednesdays only. These items are sent via Express Post in foam eskies containing ice blocks to maintain their cold temperature on delivery. Please refer to the Australia Post Express Network for coverage in your area.
How do I track my order?
With our email and SMS tracking notifications, you’ll have peace of mind knowing the status of your parcel and the expected delivery date. We provide a tracking number, and you can choose your preferred delivery options.
What if I want to pick up my order?
Pickup is available from our store in Carlingford, Sydney. Simply select the “Pickup option” during checkout, and we will contact you once your order is ready for collection.
Pick up address: 4/500 North Rocks Road Carlingford, Sydney NSW, 2118.
Can I refund medication after collection?
Unfortunately, by law, once a prescription item leaves our pharmacy, it cannot be resold. Therefore, we are unable to offer refunds on medication. However, if you have unwanted medication, we can dispose of it for you.
Conclusion
At Pawsoha, we are dedicated to providing the best healthcare options for your beloved pets. When it comes to purchasing Alizin injection or any other pet medications, we offer a seamless ordering process, reliable shipping options, and exceptional customer service. Visit Pawsoha today to meet all your pet’s healthcare needs.